Sofia AI
Legal

Terms of Service

The agreement between you and Sofia AI S.r.l. for using Sofia AI.

Last updated: 23 September 2026

1. The Service

Sofia AI lets you connect a Telegram account you own and configure an AI persona that automatically replies to private messages that account receives, including sending photos you upload, keeping a memory of conversations, sending follow-up messages and offering links you configure. By creating an account you accept these terms.

2. Eligibility and accounts

  • You must be at least 18 years old and able to enter a binding contract.
  • You are responsible for your credentials and for everything done through your account, including by team members you invite.
  • You may only connect Telegram accounts you own or are expressly authorised to operate.

3. Acceptable use

You agree not to use the Service to:

  • generate or send sexually explicit content, or any content involving or directed at minors;
  • impersonate a real, identifiable person without their written consent, or deceive people into financial transactions, sharing credentials or other harm (fraud, "romance scams", phishing);
  • send unsolicited bulk messages, harass, threaten or discriminate;
  • violate Telegram's Terms of Service, applicable law (including consumer-protection and data-protection law) or third-party rights;
  • upload photos you do not have the right to use;
  • reverse engineer, scrape or resell the Service without a written agreement.

We may suspend or terminate accounts that breach this section immediately and without refund.

4. Your content and data

You keep all rights to prompts, photos and configuration you upload ("Customer Content"). You grant us a licence to host, process and transmit Customer Content solely to provide the Service. You are the controller of conversation data; we process it as described in the Privacy Policy and our data processing terms, which form part of this agreement.

5. AI-generated output

Replies are produced by third-party language models and may be inaccurate, inappropriate or inconsistent. You are responsible for reviewing your persona configuration, monitoring conversations and for all output sent from your account. We do not guarantee any particular response, reply rate or business result.

6. Telegram

The Service is not affiliated with Telegram. Telegram may limit, flood-restrict or ban accounts that send too many messages or are reported. We apply rate limits and only reply to incoming messages, but we cannot prevent Telegram's enforcement actions and are not liable for them.

7. Plans, billing and trials

  • Plans are billed monthly or yearly in advance through Stripe. There is no usage billing: when the AI messages included in your plan run out, the persona stops replying until the next billing period or until you upgrade.
  • Paid plans start with a 7-day trial. You choose the plan and enter a payment method up front, the first charge is taken when the trial ends, and cancelling before then costs nothing. The Free plan has no time limit.
  • Prices exclude VAT unless stated. You may cancel at any time; the plan stays active until the end of the paid period. Refunds follow the Refund Policy.
  • We may change prices with 30 days' notice by email; changes apply from your next renewal.

8. Availability and support

We aim for 99.5% monthly uptime excluding scheduled maintenance announced in advance, but the Service is provided "as is". Support is provided by email during business hours according to your plan.

9. Termination

You may delete your account at any time from the dashboard. We may terminate for breach, for legal reasons, or with 30 days' notice for any reason with a pro-rata refund of prepaid fees. On termination your Telegram sessions are destroyed immediately and your data is deleted per the Privacy Policy.

10. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits, lost data, or account actions by Telegram or AI providers. Our total liability under this agreement is limited to the fees you paid in the 12 months before the claim. Nothing limits liability for fraud, gross negligence, or death or personal injury.

11. Indemnity

You will indemnify us against claims arising from your Customer Content, your use of connected Telegram accounts, or your breach of section 3.

12. Governing law

Italian law governs this agreement. Courts of Milan have exclusive jurisdiction, without prejudice to mandatory consumer protections in your country of residence.

13. Contact

Sofia AI S.r.l., Via Torino 21, 20123 Milano, Italy — hello@sofia-ai.example.